Spanish-language interpreter aids Bellin’s patients and families

01/15/2008

GREEN BAY – Bellin Health furthered its efforts to increase patient safety and reduce language barriers when it hired Spanish-language interpreter/translator Daniel Cáceres-Campos.

The Kaukauna resident – originally from Bogotá, Colombia – is the first of four new interpreter/translators expected to be added to Bellin’s staff. He joined Bellin on December 15.

“Daniel’s hiring is a very big deal,” said Donna Zelazoski, Kress Birthing Center team leader. “He’s going to be extremely helpful in patient teaching in terms of explaining medication, discharge procedures and other issues to our Spanish-speaking patients and their familes.”

Cáceres-Campos already has been busy with interpretation/translation services in Bellin’s maternity, pediatrics, diagnostics, emergency and family medicine departments.

For Cáceres-Campos, joining Bellin’s interpreter program provides an opportunity to help create a new level of trust within the interpreter/translator-patient relationship.

“I have heard from many Spanish-speaking people that they generally don’t fully trust interpreters to properly transmit everything that’s being said,” he said. “I want to help erase those negative experiences and help establish a high level of competency, efficiency and trust within our interpreter program.

“I don’t want to be just an interpreter, I want to be someone who transmits for our patients and their families not just the language, but the feelings – fears, anxieties, joys,” he said.

Development of Bellin’s interpreter program was greenlighted in February of 2007. The program received final approval in June. Its goals are to: reduce needless waits for interpretation services; better engage the Spanish-speaking community by reducing language barriers; and reduce delays in obtaining translated materials.

Cáceres-Campos’ hiring comes three months after Bellin opened Clínica Hispana, a clinic featuring Spanish-speaking staff.